Frequently Asked Questions

Frequently Asked Questions

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Getting Started

Below you'll find answers to some of the more common questions we get asked by our customers. Although there are a few here, there may be something more specific you would like to ask the Dealer Drive team. If so, click the green button at the end of these FAQ's to submit your support request.


What is Dealer Drive?

Dealer Drive, is the ultimate mobile app for automotive dealerships.

Dealer Drive is an efficient, reliable and easy-to-use business tool, enabling dealerships to streamline the process for conducting customer test drives and loaning vehicles.  

Using Dealer Drive saves considerable time and eliminates the need for arduous paperwork as all data is recorded straight into the mobile device. Dealer Drive works by seamlessly capturing valuable customer and vehicle data during a customer test drive or when issuing a loan vehicle. 

One of the key elements to effectively managing a dealership is having the right information available to make informed decisions. Dealer Drive promotes confidence in dealership reporting by providing detailed, accurate and timely data. With a dedicated Dealership Stats section, Dealer Drive provides transparency on dealership performance 24 hours a day, 7 days a week – in real time.

To learn more about Dealer Drive, please visit the 'Features' section of our website.

Email us: sales@dealerdrive.com.au 

Phone us: 1300 317 401

How can my Dealership benefit from Dealer Drive?

Using Dealer Drive saves considerable time and eliminates the need for arduous paperwork as all data is entered straight into the mobile device allowing your staff to capture valuable customer data whilst on the go.

Dealer Drive works by seamlessly capturing valuable customer and vehicle data during a customer test drive or when issuing a loan vehicle.

Key benefits are as follows:

• Monitor your dealership whilst on the go - with live data

• Streamline test drive / loan car process

• Receive customer feedback during the purchase of a vehicle

• Determine the effectiveness of your advertising spend - with live data

• Improve quality of staff - compare your staff with the Dealer Drive average star rating system  

• Save money - streamline traffic infringement process

Visit the 'Features' section of our website to see why Dealer Drive is revolutionising the automotive industry.

How do Dealerships subscribe?

Click on the 'Sign Up' page on our website and Dealer Drive will take you through the simple sign-up process. 

Once the sign-up process is complete, Dealer Drive will send you a verification email to complete the set-up.

If you have any queries you can contact us at support@dealerdrive.com.au or call 1300 317 401.

How can I get help with the sign up process?

Simply contact the Dealer Drive Support Team - support@dealerdrive.com.au or call 1300 317 401 and one of our support members will assist.

Will each staff member need to purchase the Dealer Drive app?

No, Dealer Drive is FREE to download from both the Apple App Store and Google Play for Android. 

Once the nominated person from your dealership has signed in, they simply log-in via the Dealer Drive web app www.dealerdrive.com.au and invite relevant staff to sign-up for FREE.

How do I pay?

Dealer Drive has a monthly subscription fee. Please contact Dealer Drive for further information. Email details: sales@dealerdrive.com.au or call 1300 317 401.

Devices & Connectivity

Does Dealer Drive work on iPad's?

Yes, please search under iPhone apps when in the App Store and download this version.   

If you have any queries please email us at support@dealerdrive.com.au.

Does Dealer Drive support Android devices?

Yes, Dealer Drive supports Android devices. Please visit Dealer Drive at Google Play to download the free app.

Dealer Drive requires Android 4.0 and above.

Do I need to install the Dealer Drive app to be able to login to www.dealerdrive.com.au?

No, once you Sign Up you can start using the Dealer Drive Web app straight away... it's that simple! 

Can I use the Dealer Drive app on another persons device?

Yes. As long as you have your own login details, you can access the Dealer Drive App via multiple mobile devices. 

What are the mobile device requirements?

The Dealer Drive app is compatible for both Apple and Android products.

Apple Requirements - iPhone 3GS, iPhone 4, iPhone 4S, iPhone 5, iPhone 6, iPod touch (3rd generation), iPod touch (4th generation), iPod touch (5th generation) and iPad. Requires iOS 6.0 or later. 

Android Requirements - 4.0 and above.

Visit Dealer Drive on both app stores to download the free app - Apple or Google Play

What are the internet requirements?

Dealer Drive supports the following:

  • Internet Explorer 9 and above
  • Google Chrome 
  • Safari
  • Bing

If you're unsure of what your dealership has installed, please speak to your IT professional at the dealership to assist.

What if I forget my password?

No problem! Just click on 'Forgot Password' on the login screen. Enter your email address and Dealer Drive will send you an email with password reset instructions. Once you have reset your password, please ensure you log-out of the mobile app and log back in using your new password.

Do I need internet access to run Dealer Drive?

Yes - you need an internet connection either via WiFi or your mobile carrier to run the Dealer Drive mobile app.

Do I need to update the Dealer Drive app?

Dealer Drive is continually releasing product enhancements and new features, so it is important you regularly check back for version updates. Simply visit the App store to download the latest version. 

Inventory / Stock Integration

Inventory / Stock Integration

This allows dealers to set up automatic stock reports directly from their DMS to Complete Dealer Services (CDS).

CDS will then convert your stock report into the Dealer Drive format and then send it directly into your Dealer Drive account.

This will ensure your stock in Dealer Drive is consistent with your DMS, and it also removes the manual uploading of your stock into Dealer Drive.

 For further enquiries, please contact the team at Dealer Drive.

 Email sales@dealerdrive.com.au or phone 1300 317 401.

Security

Is my dealership data secure?

Yes, all data is securely captured and is 100% owned by the dealership. Please see the Dealer Drive Terms & Policies section of our website which also includes our Privacy Policy - visit www.dealerdrive.com.au. 

Can anyone see my test drive and loan car data?

No, only nominated dealership staff can access your Dealership's vehicle and customer activity. 

Do I need to log-out of Dealer Drive at the end of each day?

No, there is no need to log out of Dealer Drive each day.

You only need to log out and log back in when you have reset your password.

Training and Feedback

Help! I don't know how to use the Dealer Drive app and Web app?

Please click on the 'Features' section of our website. Here you will find our short tutorial videos which will assist you in getting started.

If you require any further assistance, please email support@dealerdrive.com.au and one of the Dealer Drive Support Team members will contact you to assist.

Can I suggest new features to Dealer Drive?

Yes, please do - we welcome your feedback!

Simply email us at sales@dealerdrive.com.au with your suggestions and feedback.

Need further support?

Please see our Personal Information Collection Statement. By clicking on "Submit", you acknowledge that you have read and accepted Dealer Drive’s Terms of Use and Privacy Policy.




Download the Dealer Drive Mobile App today


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See what our customers have to say... With the everchanging expectations and needs of a customer, using Dealer Drive to manage all our test drives and loan cars allows us to be professional and organised as opposed to using a paper pen system and now with the add on of Dealer Drive Appraisals means one less product; this allows for a seamless process for our team and our customers. JON VERNON Used Car Manager | City Ford Sydney

See what our customers have to say...

With the everchanging expectations and needs of a customer, using Dealer Drive to manage all our test drives and loan cars allows us to be professional and organised as opposed to using a paper pen system and now with the add on of Dealer Drive Appraisals means one less product; this allows for a seamless process for our team and our customers.

JON VERNON
Used Car Manager | City Ford Sydney



See what our customers have to say... We currently use Dealer Drive to manage our test drives and loan vehicles. It was a no brainer to take on the Dealer Drive Appraisals software. Whilst there are many other systems out there that claim to offer similar services we choose to stay with Dealer Drive due to the true integrations with our suppliers and also due to the exemplary support and friendly staff. Dealer Drive is designed by people from the automotive industry for the automotive industry. BEN YOUNAN  General Manager | Western Toyota - Suttons Group

See what our customers have to say...

We currently use Dealer Drive to manage our test drives and loan vehicles. It was a no brainer to take on the Dealer Drive Appraisals software. Whilst there are many other systems out there that claim to offer similar services we choose to stay with Dealer Drive due to the true integrations with our suppliers and also due to the exemplary support and friendly staff. Dealer Drive is designed by people from the automotive industry for the automotive industry.

BEN YOUNAN 
General Manager | Western Toyota - Suttons Group

See what our customers have to say... Being an owner of a multisite dealership, it was going to be a challenge for myself and my management team to ensure consistency across each location so that we are on top of every opportunity; I implemented Dealer Drive so that: 1- Our team can focus on our guests and not on paperwork 2- Increased ROI 3- Automated Reporting I can’t imagine running a dealership without Dealer Drive now. ADAM SKI Dealer Principal | Bendigo Toyota / Castlemaine Toyota / Maryborough Toyota

See what our customers have to say...

Being an owner of a multisite dealership, it was going to be a challenge for myself and my management team to ensure consistency across each location so that we are on top of every opportunity; I implemented Dealer Drive so that:

1- Our team can focus on our guests and not on paperwork
2- Increased ROI
3- Automated Reporting

I can’t imagine running a dealership without Dealer Drive now.

ADAM SKI
Dealer Principal | Bendigo Toyota / Castlemaine Toyota / Maryborough Toyota

See what our customers have to say... “Dealer Drive has significantly helped our business. We have been using Dealer Drive since October 2013 and are operating more efficiently and have seen substantial time and cost savings as a direct result of using Dealer Drive. For such a simple app, the features and benefits are endless. The reporting is quick and timely and more importantly, it’s relevant. Using Dealer Drive has made all of our sales staff more accountable by taking the guesswork out of tracking vehicles and sales staff performance. I highly recommend Dealer Drive to any automotive brand or dealership.” BEN HAYWOOD Dealer Principal | Mercedes-Benz Toowong - Autosports Group

See what our customers have to say...

“Dealer Drive has significantly helped our business. We have been using Dealer Drive since October 2013 and are operating more efficiently and have seen substantial time and cost savings as a direct result of using Dealer Drive. For such a simple app, the features and benefits are endless. The reporting is quick and timely and more importantly, it’s relevant. Using Dealer Drive has made all of our sales staff more accountable by taking the guesswork out of tracking vehicles and sales staff performance. I highly recommend Dealer Drive to any automotive brand or dealership.”

BEN HAYWOOD
Dealer Principal | Mercedes-Benz Toowong - Autosports Group

See what our customers have to say... “Our business has utilised Dealer Drive since 2014 and we couldn’t be happier with our decision to use this product. With 3 business sites and high traffic flows, it not only acts as an excellent administrative & record keeping tool which saves time & money, but has real sales management and marketing capabilities that are easy and quick to use. The automated reporting features built into the product help us identify sales conversion ratios and acts as an excellent staff performance tool. Importantly it assists us in identifying & maximising our business opportunities and enables invaluable feedback from our customers to maintain the highest level of customer satisfaction." JASON ROWE Joint Dealer Principal | 3 Point Motors Mercedes-Benz

See what our customers have to say...

“Our business has utilised Dealer Drive since 2014 and we couldn’t be happier with our decision to use this product. With 3 business sites and high traffic flows, it not only acts as an excellent administrative & record keeping tool which saves time & money, but has real sales management and marketing capabilities that are easy and quick to use.

The automated reporting features built into the product help us identify sales conversion ratios and acts as an excellent staff performance tool. Importantly it assists us in identifying & maximising our business opportunities and enables invaluable feedback from our customers to maintain the highest level of customer satisfaction."

JASON ROWE
Joint Dealer Principal | 3 Point Motors Mercedes-Benz

See what our customers have to say... “Dealer Drive is great tool for our business. Not only does it provide us with a quick and easy way to get customers out on test drives without any messy paperwork, it shows how professional we are and provides us with all the information we need to then follow up, track our success and increase customer satisfaction.” BEN PANETTIERE Brand Manager | Mercedes-Benz North Shore – Auckland New Zealand

See what our customers have to say...

“Dealer Drive is great tool for our business. Not only does it provide us with a quick and easy way to get customers out on test drives without any messy paperwork, it shows how professional we are and provides us with all the information we need to then follow up, track our success and increase customer satisfaction.”

BEN PANETTIERE
Brand Manager | Mercedes-Benz North Shore – Auckland New Zealand

See what our customers have to say... “Andrews and Wallis Group have been using Dealer Drive since July 2014. The group implemented Dealer Drive over 4 dealerships both in Sales and Service and covers all; Loan cars, Demonstrators, Test-Drives and Staff drive cars. The Dealer Drive system is a fantastic efficient tool to manage a paperless system with simple interfaces that all staff can use easily. We have saved time and cost with no paper use or insecure storage of customer licenses. We would have trouble going back to a loan book and photocopies in a folder now. Additionally the CRM side of Dealer Drive is fantastic in marketing to those customers who have taken a demo or loan gaining further sales opportunities. I would recommend Dealer Drive to any business loaning or driving cars on a daily basis.” IAN MELTON IT Manager | IDOM Group City Mazda | Essendon Mazda | Airport Toyota | Essendon Honda

See what our customers have to say...

“Andrews and Wallis Group have been using Dealer Drive since July 2014. The group implemented Dealer Drive over 4 dealerships both in Sales and Service and covers all; Loan cars, Demonstrators, Test-Drives and Staff drive cars.

The Dealer Drive system is a fantastic efficient tool to manage a paperless system with simple interfaces that all staff can use easily. We have saved time and cost with no paper use or insecure storage of customer licenses.

We would have trouble going back to a loan book and photocopies in a folder now. Additionally the CRM side of Dealer Drive is fantastic in marketing to those customers who have taken a demo or loan gaining further sales opportunities. I would recommend Dealer Drive to any business loaning or driving cars on a daily basis.”

IAN MELTON
IT Manager | IDOM Group
City Mazda | Essendon Mazda | Airport Toyota | Essendon Honda

See what our customers have to say... "We’ve been using Dealer Drive since April 2014, its revolutionised the way in which we manage our Test Drives, Service Loan Cars and Staff drive cars. Staff really engage with the system as its simple to use, allowing us to operate more efficiently. The service we receive from Dealer Drive when required to train new staff or to assist with stock integration has been impeccable.” JAMES SOUNAS General Manager | Hopper Motor Group Caroline Springs Chrysler Jeep | Fiat Alfa Romeo

See what our customers have to say...

"We’ve been using Dealer Drive since April 2014, its revolutionised the way in which we manage our Test Drives, Service Loan Cars and Staff drive cars. Staff really engage with the system as its simple to use, allowing us to operate more efficiently. The service we receive from Dealer Drive when required to train new staff or to assist with stock integration has been impeccable.”

JAMES SOUNAS
General Manager | Hopper Motor Group
Caroline Springs Chrysler Jeep | Fiat Alfa Romeo

See what our customers have to say... Dealer Drive has allowed us to improve efficiencies with managing a significant number of service loan vehicles.  The desktop portal allows me to quickly identify vehicle movement history and accurately nominate any traffic or speeding infringements.  The Dealer Drive damage reporting also allows me to keep better control and minimise vehicle damage.  I am instantly alerted and can act immediately on any vehicle damage that needs my attention.  Dealer Drive is now an integral part of our daily service operation.  JACK BRAMLEY Service Manager | Ebbett Toyota New Zealand

See what our customers have to say...

Dealer Drive has allowed us to improve efficiencies with managing a significant number of service loan vehicles.  The desktop portal allows me to quickly identify vehicle movement history and accurately nominate any traffic or speeding infringements.  The Dealer Drive damage reporting also allows me to keep better control and minimise vehicle damage.  I am instantly alerted and can act immediately on any vehicle damage that needs my attention.  Dealer Drive is now an integral part of our daily service operation. 

JACK BRAMLEY
Service Manager | Ebbett Toyota New Zealand

See what our customers have to say..."Michael and the Dealer Drive team have a real focus of working with us to maximise how we use the product in our business to get the best return. Adding to this is the ongoing nature of Dealer Drive's product development, with new features and enhancements continually evolving to assist maximise our opportunities; not only with the product itself, but with how we interact with our staff, customers and prospects. Quite simply we couldn’t operate without it now!" MICHAEL DI MUZIO Joint Dealer Principal | 3 Point Motors Mercedes-Benz

See what our customers have to say...

"Michael and the Dealer Drive team have a real focus of working with us to maximise how we use the product in our business to get the best return. Adding to this is the ongoing nature of Dealer Drive's product development, with new features and enhancements continually evolving to assist maximise our opportunities; not only with the product itself, but with how we interact with our staff, customers and prospects. Quite simply we couldn’t operate without it now!"

MICHAEL DI MUZIO
Joint Dealer Principal | 3 Point Motors Mercedes-Benz
See what our customers have to say... We have a strong focus on the dealership test drive experience and ensuring we had a good understanding of the client’s experience – as pen and paper test drive forms did not provide this detail we sort out and found Dealer Drive.  Using the Dealer Drive platform, the entire team at Coventry Cars across multiple sites has absolute clarity and transparency on all test drive activity, client experience, and outcome of each test drive.  All this from the convenience of a mobile device.  A simple and easy to use solution that has provided extremely positive results for the team at Coventry Cars. DENNIS BOYLE Coventry Cars | New Zealand

See what our customers have to say...

We have a strong focus on the dealership test drive experience and ensuring we had a good understanding of the client’s experience – as pen and paper test drive forms did not provide this detail we sort out and found Dealer Drive.  Using the Dealer Drive platform, the entire team at Coventry Cars across multiple sites has absolute clarity and transparency on all test drive activity, client experience, and outcome of each test drive.  All this from the convenience of a mobile device.  A simple and easy to use solution that has provided extremely positive results for the team at Coventry Cars.

DENNIS BOYLE
Coventry Cars | New Zealand

See what our customers have to say... "Dealer drive is such a simple app that has a huge impact on the daily running of our group.  A few key benefits are; No more looking for paper work, Business Managers/All staff can easily look up drivers licences and contact details within seconds. I personally look after all infringements for the The Bruce Lynton Group and without Dealer Drive it could take me weeks to find a nominated driver; now its a matter of just 30 seconds! We have all our sites/dealerships linked so I can easily view our group, stock is automatically uploaded 3 times a day via our DMS to keep accurate, and there are plenty of automated reports available that allow our Managers to monitor each department on the go. We wouldn’t hesitate in recommending Dealer Drive to any dealership or group." KYLA PAGE Executive Assistant to Beric Lynton | The Bruce Lynton Group

See what our customers have to say...

"Dealer drive is such a simple app that has a huge impact on the daily running of our group.  A few key benefits are;
No more looking for paper work, Business Managers/All staff can easily look up drivers licences and contact details within seconds. I personally look after all infringements for the The Bruce Lynton Group and without Dealer Drive it could take me weeks to find a nominated driver; now its a matter of just 30 seconds! We have all our sites/dealerships linked so I can easily view our group, stock is automatically uploaded 3 times a day via our DMS to keep accurate, and there are plenty of automated reports available that allow our Managers to monitor each department on the go. We wouldn’t hesitate in recommending Dealer Drive to any dealership or group."

KYLA PAGE
Executive Assistant to Beric Lynton | The Bruce Lynton Group
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